Terms of use

Mr.Yummy terms of use :

This page sets out the terms and conditions ("Website Terms") on which we, Mr.Yummy Online Food Delivery Services ("we", "us" or "Mr.Yummy"), provide our services through our website www.misteryummy.in and any Mr.Yummy mobile application through which you access our website or services (together, "Website"). Please read these Website Terms carefully before ordering any products through the Website, as your use of the Website and purchase of any products offered on the Website is subject to these Website Terms. By ordering any Food items via the Website (whether now or in the future) or continuing to use the Website, you agree to be bound by these Website Terms.

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.

When you use the Website or register an account, you will provide us with personal information such as your name, email address, mobile number information and address. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

If you choose to register an account or when you place your first order, you need to provide an current email ID, mobile number, a user name and you will select a password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name. You may not register multiple accounts.

We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms, because they are binding on you. You will be subject to the terms and conditions in force at the time that you place an Order through us.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.

By placing an order through the (“Mr.Yummy”) website or any application on any hand held devices, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

Compiling your Order:

Once you select the Products you wish to order from the menu of your chosen Restaurant and provide other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order", "checkout" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will process your Order and errors cannot be corrected. Once your Order has been accepted, this represents an agreement between you and the Restaurant, and the Restaurant has sole responsibility for the Order. You must resolve any dispute regarding your Order directly with the Restaurant.

Minimum Order Amount:

If a Restaurant has a minimum order amount in place, you may not place an order with that Restaurant until the value of your Order exceeds that amount. The minimum order amount must be met after applying any discounts or specials that reduce the total Order amount.

Amending or cancelling your Order:

Once you submit your Order and your payment has been authorised, you will not be entitled to change or cancel your Order online. If you wish to change or cancel your Order, you may contact our Customer Care team and they will attempt to contact the Restaurant in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant or that the Restaurant will agree to your requests as they may have already started to process your Order.

Processing your Order and Restaurant rejections:

On receipt of your Order, we will begin processing it by sending it to the relevant Restaurant and will notify you by email that your Order has been received and is being processed. Any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted by the Restaurant. Restaurants have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. We encourage all our Restaurants to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Restaurant rejects your Order. When a Restaurant confirms receipt of the order and expected collection or delivery time, we will send you an SMS confirmation (provided that you have given us your mobile telephone number).

Delivery of your Order:

Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. Neither we nor the Restaurants guarantee that Orders will be delivered or will be available for collection within the estimated times. All food preparation and deliveries are the sole responsibility of the Restaurant accepting the Order. To the extent permitted by law, Mr.Yummy accepts no liability associated with food preparation or delivery by the Restaurant accepting the order.

PRICE AND PAYMENT

Taxes and delivery costs:

Prices for individual menu items will be as quoted on the Website in Indian Rupee. These prices include any applicable taxes but may exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charge imposed by the Restaurant (if you pay for your Order online). These will be added to the total amount due where applicable.

Incorrect pricing:

This Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. The products will be sold for the displayed price even if the correct price for an Order is higher than the price stated on the Website. If you order from the Website, and subsequently find the same item advertised by the Restaurant within 24 hours for a lower price, we will credit you the difference plus Rs:50/- for that order.

Payment methods:

If you pay by credit or debit card, you may be required to show the card to the Restaurant at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in delays in sums being deducted from your bank account or charged to your credit or debit card.

Card payments:

This Website contains a large number of menus and it is possible that some of the menus may include incorrect prices. The products will be sold for the displayed price even if the correct price for an Order is higher than the price stated on the Website. If you order from the Website, and subsequently find the same item advertised by the Restaurant within 24 hours for a lower price, we will credit you the difference plus Rs:50/- for that order.

Credit and discount vouchers:

A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website/App and endorsed by Mr.Yummy, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers.

Rejected Orders:

Once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, you will be charged the full amount of your Order. If your Order is subsequently rejected by the Restaurant or cancelled for any other reason, your bank or card issuer will refund the relevant amount. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Restaurant will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

CUSTOMER CARE

General:

Customer care is extremely important to us. Our Customer Care team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by emailing us or by calling the telephone number shown under the "About us" link on the Website. Alternatively, you can access the list of frequently asked questions.

Questions about your Order:

If your Order is taking longer than expected or you have any other problems with your Order, in the first instance you should refer the Frequently Asked Questions. Alternatively, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to contact the Restaurant in order to follow up on your query.

Changing or cancelling your Order:

If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact our Customer Care team as described above and they will attempt to contact the Restaurant in order to communicate your requests. However, there is no guarantee that we will be able to reach the Restaurant or that the Restaurant will agree to your requests as they may have already started to process your Order.

Complaints or feedback:

In the event that you would like to express your opinion on the quality of any Products or the service provided by a Restaurant, please consider providing feedback in the form of ratings on the Website. The ratings are an important part of our quality control process.

Compensation:

If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Restaurant directly to lodge your complaint and, where appropriate, follow the Restaurant’s own complaint procedures. If you are unable to contact the Restaurant, or the Restaurant refuses to deal with your complaint, you can contact our Customer Care Team as described above within 48 hours of placing your Order and one of our Customer Care Advisers will attempt to contact the Restaurant in order to request compensation on your behalf. Please note that we have no control over Restaurants and the quality of the individual Products or service that they provide, and we not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant.

LICENCE

Terms of permitted use:

You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis.

You must not misuse the Website (including by hacking or "scraping").

Unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. You must not modify the digital or paper copies of any materials that you print off and you must not use any pictures, photographs or any other graphics, video or audio sequences separately from any accompanying text.

You must ensure that our status as the author of the material on the Website is always acknowledged.

You are not allowed to use any of the materials on the Website or the Website itself for commercial purposes without obtaining a licence from us to do so.

Limitation on use:

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

SERVICE ACCESS

Website availability:

While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.

Suspension of access:

Access to the Website may be suspended temporarily at any time and without notice.

Information security:

The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk.

Limitation on use:

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

Limitation on use:

No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

VISITOR MATERIAL AND REVIEWS

General:

Other than personally identifiable information, which is covered under our Privacy Policy, any material you post, upload or transmit or upload to the Website/App (including without limitation Ratings) ("Visitor Material") will be considered non-confidential and non-proprietary. By posting, uploading or transmitting any Visitor Material, you represent and warrant that you own or otherwise control all of the rights to such Visitor Material. You agree that we will have no obligations with respect to any Visitor Material, and that we and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use any Visitor Material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

You represent and warrant that any Visitor Material you post, upload or transmit does not and will not breach any of the restrictions above.

Visitor Material Policy:

You are prohibited from posting, uploading or transmitting to or from the Website any Visitor Material (including any Rating) that:

    -  Breaches any applicable local, national or international law

    -  Is unlawful or fraudulent

    -  Amounts to unauthorised advertising or

    -  Contains viruses or any other harmful programs.

Visitor Reviews Policy:

In particular (but without limitation), any Reviews that you submit through the Website must not:

    -   Contain any defamatory, obscene or offensive material

    -   Promote violence or discrimination

    -   Infringe the intellectual property rights of another person

    -   Breach any legal duty owed to a third party (such as a duty of confidence)

    -   Promote illegal activity or invade another’s privacy

    -   Give the impression that they originate from us or

    -   Be used to impersonate another person or to misrepresent your affiliation with another person.

No commercial interest:

You agree that you:

    -   Have not been solicited in any way to post the review

    -   Either have no commercial/personal interest or competitive relationship with the restaurant or will declare your relationship or personal interest within the review and

    -   Are posting a genuinely held opinion of the restaurant and the goods and service provided.

Removal of Reviews:

The prohibited acts listed above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded or transmitted to the Website that we determine breaches a prohibition in above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason. Notwithstanding the foregoing, Mr.Yummy will not remove or edit reviews where Mr.Yummy believes that doing so would be in breach of the Indian Consumer Law.

Use of Reviews:

The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website/App or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, including the Indian Consumer Law we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

Liability:

You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or made against us by a Restaurant or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements or restrictions set forth.

Disclosure to authorities and courts:

You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of above points or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

LINKS TO AND FROM OTHER WEBSITES

Third party websites:

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

Linking permission:

You may link to the Website’s homepage (www.misteryummy.in), provided that:

    -   You do so in a fair and legal way which does not damage or take advantage of our reputation

    -   You do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists

    -   Any website from which you link must comply with the content standards set out in these Website Terms (in particular (Visitor Materials and Reviews))

    -   We have the right to withdraw linking permission at any time and for any reason.

DISCLAIMERS

Website information:

We may make changes to the material on the Website, or to the Service, Products and prices described on it, at any time without notice.

Specials listed on the Website are subject to change. Restaurants may alter their specials at any time, including removing or changing the terms of any loyalty discount program. Loyalty credits earned through a loyalty discount program from a Restaurant are non-transferrable and are not redeemable for cash.

Allergy, dietary and other menu information:

We try to accurately copy the item names, descriptions, prices, special offers and other information ("Menu Information") from the menus that are provided to us by Restaurants. However, it is the Restaurants that are responsible for providing this Menu Information and ensuring that it is factually accurate and up-to-date, and we do not undertake any such responsibility. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Restaurant directly before ordering. Some of the pictures shown are indicative of the style of cuisine only and may not be an actual photo of the dish from the Restaurant.

Restaurant actions and omissions:

The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over the actions or omissions of any Restaurants. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:

    -   We do not give any undertaking that the Products ordered from any Restaurant through the Website will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.

    -   Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. Neither we nor the Restaurants guarantee that Orders will be delivered or will be available for collection within the estimated times.

    -   Restaurants have the discretion to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. We encourage all our Restaurants to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Restaurant rejects your Order.

    -   The foregoing disclaimers do not affect your statutory rights against any Restaurant.

Exclusion of terms:

We provide you with access to the Website and Service on the basis that, to the maximum extent permitted by law, including the Indian Consumer Law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Website and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Website or Service, or be otherwise implied or incorporated into these Website Terms, by statute, common law or otherwise).

LIABILITY

General:

Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law, including the Indian Consumer Law. Nothing in these Website Terms affects your statutory rights, including right relating to the consumer guarantees applicable to the supply of services under these Term.

Exclusion of liability:

Your statutory rights under the Indian Consumer Law more generally, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Service or the Website (including the use, inability to use or the results of use of the Service or the Website) for:

    - Any loss of profits, sales, business, or revenue

    - Loss or corruption of data, information or software

    - Loss of business opportunity

    - Loss of anticipated savings

    - Loss of goodwill or

    - Any loss not arising naturally or not arising according to the usual course of things from the relevant breach or acts or omissions.

Additional costs:

You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair or adaptation of any equipment, software or data that you may own, lease, license or otherwise use.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control.

Above point includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

    - Strikes, lock-outs or other industrial action

    - Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

    - Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

    - Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

    - Impossibility of the use of public or private telecommunications networks and

    - The acts, decrees, legislation, regulations or restrictions of any government.

ADDITIONAL TERMS

Privacy Policy:

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Website Terms by this reference and is available here.

Other terms:

You should also review our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.

Severability:

If any of these Website Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement:

These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract.

Headings:

The headings in these Website Terms are included for convenience only and shall not affect their interpretation.